Privacy Policy for ThistleQuill Press

At ThistleQuill Press, we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information you provide to us when using our websites and services, in compliance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR).

1. Information We Collect

We collect various types of information to provide and improve our high-volume document printing, graphic design support, binding and finishing, large format printing, secure document handling, same-day print and copy, and direct mail services. This may include:

• Personal Identifiable Information (PII): This includes your name, company name, postal address, email address, phone number, and payment information (processed by secure third-party payment processors, we do not store full credit card details). We collect this when you place an order, request a quote, or contact us.
• Project-Specific Information: Details related to your printing projects, including content of documents, specifications, and design files you provide for our services.
• Communication Data: Information from your communications with us, such as inquiries, support requests, and feedback.
• Usage Data: Information about how you interact with our online platform, such as IP address, browser type, pages visited, and time spent on our site. This is collected via cookies and similar technologies.

2. How We Use Your Information

We use the collected information for the following purposes:

• To Provide Services: To process your orders, produce high-quality prints, manage direct mail campaigns, and deliver our array of services.
• Customer Support: To respond to your inquiries, provide support, and address any issues you may have.
• Improve Our Services: To understand how our services are used and to improve their functionality, efficiency, and customer experience.
• Marketing and Communications: To send you updates, promotions, and information about our services that may be of interest to you, based on your consent where required. You can opt-out at any time.
• Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.
• Security: To protect against fraudulent or unauthorised transactions and to ensure the security of our services and data.

3. Data Sharing and Disclosure

We do not sell your personal data to third parties. We may share your information in the following circumstances:

• Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business, such as payment processors, shipping companies, IT support, and marketing platforms. These providers are bound by strict confidentiality agreements and are only authorised to use your data as necessary to perform services for us.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of the transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
• With Your Consent: We may share your information with your explicit consent or at your direction.

4. Data Security

We implement robust technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, and destruction. This includes the use of secure servers, encryption, firewalls, and strict access controls. While we strive to protect your personal data, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

5. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

6. Your Data Protection Rights

Under UK GDPR, you have the following rights regarding your personal data:

• The Right to Access: You have the right to request copies of your personal data.
• The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or incomplete.
• The Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
• The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
• The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

To exercise any of these rights, please contact us using the details provided below. We will respond to your request within one month.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and personalise content. You can manage your cookie preferences through your browser settings. For more detailed information, please refer to our separate Cookie Policy.

8. Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy does not apply to those external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the updated policy on our website.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

ThistleQuill Press

2847 Heather Lane, Unit 3B

Edinburgh, EH11 3QA

Scotland, United Kingdom

Phone: +44 131 555 9823